LiveHealth Online: Care Whenever You Need It, Wherever You Are

 

At home or on the go, doctors and mental health professionals are here for you. When you’re not feeling well, you can get the support you need easily using Empire BlueCross BlueShield’s telemedicine service, LiveHealth Online.

This is a new benefit for Commerical Division members. It became effective July 1, 2019.

We encourage you to learn more about and to to use it. You can get care without leaving your house and the copayment is less than going to see your doctor. The copayment for a LiveHealth Online session will be $15.

Whether you have a cold, you’re feeling anxious or need help managing your medication, doctors and mental health professionals are right there, ready to help you feel your best. Using LiveHealth Online you can have a video visit with a board-certified doctor, psychiatrist or licensed therapist from your smartphone, tablet or computer from home or anywhere.

On LiveHealth Online, you can:

  • See a board-certified doctor 24/7. You don’t need an appointment to see a doctor. They’re always available to assess your condition and send a prescription to the pharmacy you choose, if needed. It’s a great option when you have pink eye, a cold, the flu, a fever, allergies, a sinus infection or another common health issue.
  • Visit a licensed therapist in four days or less. Have a video visit with a therapist to get help with anxiety, depression, grief, panic attacks and more. Schedule your appointment online or call 888-548-3432 seven days a week.
  • Consult a board-certified psychiatrist within two weeks. If you’re over 18 years old, you can get medication support to help you manage a mental health condition. To schedule your appointment, call 888-548-3432 seven days a week.

Sign Up Today!

Using LiveHealth Online, you can have a private and secure video visit with a board-certified doctor or licensed therapist on your smartphone, tablet or computer with a webcam 24/7.

How to Get Started

Rather than waiting to sign up when you’re not feeling well, register today so you’re ready for a visit when you need one. To sign up, visit livehealthonline.com or download the free LiveHealth Online app to your mobile device. Next, you:

  1. Choose Sign Up to create your LiveHealth Online account. Then enter information like your name, email address, date of birth and create a secure password.
  2. Read theTerms of Useand check the box to agree.
  3. Choose your location in the drop-down box of states.
  4. Enter your birth date and choose your gender.
  5. For the question “Do you have insurance?”, select Yes. Be sure to have your Empire member ID card handy to complete your insurance information. If you choose No, you can still enter your insurance information later.
  6. For Health Plan, in the drop-down box, select Empire.
  7. For Subscriber ID, enter your identification number, which is found on your Empire member ID card. Select Yes if you are the primary subscriber or No if you are not the primary subscriber.
  8. Insert a service key if you have one. If you don’t have a service key that’s OK, this is optional and not required to register.
  9. Select the green Finish button.

Questions About How to Use LiveHealth Online?

Call toll free at 888-LiveHealth (548-3432) or email help@livehealthonline.com. If you send us an email, please include your name, email address and a phone number where we can reach you.

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